Customer Service

E-mail completed forms to our Credit Department or fax to 989.755.2341


Printable Forms

Latest Flyer (view now)
Order Form (view now)
Credit Application (view now)


IMPORTANT INFORMATION AND INSTRUCTIONS

You may want to print this page so you can read it carefully.

CURRENT MINIMUM ORDER: $50.00 usd.

PRICES: All prices quoted in this catalog are F.O.B. Saginaw, Michigan. Because of constantly changing market conditions, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Shipping charges to the Continental 48 States are approximately 15% (higher on some items e.g poker chips). Please include with your order. You will be refunded or billed any difference. We do not accept any responsibility for shipping costs.

CREDIT TERMS: Open Account terms are NET 10 DAYS to all firms that have established credit from our credit department. If your company desires credit, a credit application must be requested and completely filled out. We can accept most major credit cards, including Mastercard, Visa, Discover, and American Express. We also extend open account terms to all recognized Churches, Religious Organizations, Government Agencies, Schools, Fraternal and Veterans Organizations if the order is on a Purchase Order or the Organizations Letterhead. .

TERMS OF SALE: THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES AS TO MERCHANTABILITY OR FITNESS, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE AS SET FORTH IN THIS CATALOG.

WE CAN NOT BE RESPONSIBLE FOR THE LEGALITY OF ANY PRODUCTS IN YOUR STATE OR COUNTRY. PLEASE CHECK WITH YOU OWN LOCAL LAWS BEFORE ORDERING.

CLAIMS for shortages, damaged merchandise or merchandise defective as to materials or workmanship, shall be limited to the purchase price of the affected merchandise or, at the option of Hayes Specialties Corporation, to the replacement thereof; excluding hereby any claim for consequential damage of any kind. If delivery of merchandise is made by common carrier, responsibility to file claims is that of the consignee. However, Hayes Specialties Corporation will assist in any way possible. If delivery of merchandise is made by Hayes’ Company Truck or by Hayes Delivery Service, the responsibility to file claims becomes that of Hayes Specialties Corporation. Any claim shall be deemed waived if customer fails (a) to give written notice thereof to us within 5 days after delivery; (b) to set aside said merchandise for examination by carrier or us; (c) to cause carrier to note exception covering alleged shortage or damages to merchandise at the time of delivery is accepted from carrier; or (d) to make or give such demand, claim or notice to carrier with respect to such shortage or damage as the Bill of Lading may require. Customer must first obtain written permission and shipping instructions from company headquarters before returning goods; otherwise returned goods will be refused upon arrival and Hayes will assume no responsibility therefor. Approved returns of merchandise found to be defective (subject to Hayes inspection), or merchandise shipped by Hayes in error will be accepted for full credit and Hayes will also pay return freight charges. Other approved returns will be credited at the purchase price or the current price, whichever is lower, less freight charges both ways and a repackaging and handling charge at 10% of the credit amount. Merchandise not shown on current price sheets cannot be accepted for credit. Title to all merchandise sold passes to customer when it leaves the Hayes warehouse regardless of liability for transportation or insurance charges. All prices have been subject to change without notice prior to invoicing and merchandise is invoiced at prices prevailing at time of shipment. Prices shown are subject to taxation as imposed by law. The sale, re-export or diversion of the products specified on this invoice, if contrary to US Law, is prohibited.

NO RETURNS: Absolutely no returns on seasonal merchandise or any edible food type items.

A 1-1/2 % PER MONTH FINANCE CHARGE, WHICH IS AN ANNUAL PERCENTAGE RATE OF 18%, WILL BE CHARGED ON ALL PAST DUE ACCOUNTS.

IF HAYES SPECIALTIES CORPORATION TURNS OVER FOR COLLECTION OR LEGAL ACTION ANY SUM DUE UNDER THE CONTRACT, THE PURCHASER AGREES TO PAY THE COST OF COLLECTION AND/OR LEGAL ACTION, IN ADDITION TO INTEREST AT THE RATE OF 1 1/2% PER MONTH ON THE UNCOLLECTED BALANCE WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS

MERCHANDISE IN THIS WEBSITE IS NOT RECOMMENDED FOR CHILDREN UNDER 5 YEARS OF AGE.